Privacy & referral details
Last updated: September 14, 2026
About this service
Same Day Emergency Plumber is an independent plumbing referral service. We collect callback requests and help connect customers with independent plumbing providers. We do not perform plumbing work.
For questions about your information or a referral, email [email protected]. For a plumbing callback request, call (951) 507-0630.
What happens after you contact us
Our referral team receives your request and shares relevant details with a plumbing provider for follow-up. The provider identifies their business when contacting you and determines availability, pricing, arrival expectations, and service arrangements. Submitting a form or speaking with our assistant is not a confirmed appointment or a guarantee of an immediate callback, same-day attendance, or repair.
We may receive compensation from a provider for referrals. You decide whether to proceed with that provider. Plumbing work, charges, and any service agreement are between you and the provider. Water extraction and property restoration are separate from our plumbing referral service.
Information collected
The callback form collects your name, phone number, service location, description of the issue, preferred timing, and agreement to share those details for follow-up. Please do not include payment card details, passwords, or other sensitive information.
Calls are answered by an AI assistant and recorded. Call records can include your telephone number, information you provide, the recording, transcript, and a summary. The assistant announces that the line is recorded. If you prefer not to use recorded AI intake, use the website form.
Our hosting and delivery providers may process technical information such as IP addresses, browser information, timestamps, and request logs to operate the service and prevent abuse.
How information is used and shared
We use your information to handle your request, arrange provider follow-up, review the intake process, troubleshoot delivery, and prevent misuse. Relevant request details are shared with the independent plumbing provider handling your inquiry.
Cloudflare hosts this website. Web3Forms processes website submissions and phone-notification emails. Vapi and its configured AI, transcription, voice, and telephone providers process calls. Our email provider stores the notifications received by the referral team. These services may process information outside your state or country.
See the providers’ privacy information: Cloudflare, Web3Forms, and Vapi. An independent plumbing provider is responsible for its own handling of information after a referral.
Storage and your choices
Request information and call records are kept as needed to manage referrals, follow up on requests, resolve issues, and meet applicable obligations. The website does not save form entries in your browser’s local storage. Delivery and call services keep their own records.
You can ask to review, correct, or delete information associated with your request by emailing [email protected]. Include enough information to identify the request; we may need to verify your identity. We will explain any information that must be retained and coordinate applicable requests with service providers.
Cookies and tracking
We use Google Analytics 4 (GA4) to understand page visits, phone-button clicks, callback form steps, accepted website requests, and FAQ opens. A phone-button click is an expression of interest, not a confirmed call or appointment. GA4 uses cookies and technical identifiers; browser privacy settings can block or clear these. We do not send form contents, names, telephone numbers, addresses, recordings, or transcripts to GA4. Advertising personalization and Google signals are disabled in our tag. On our live domain, Cloudflare Web Analytics measures page visits and website performance. Infrastructure and spam-prevention services may also use technical identifiers needed to deliver and protect the service.
GA4 event-level retention is set to 14 months. Qualified phone inquiries are counted separately after the lead-notification email is accepted, using an anonymous identifier that does not connect the call to a website visit. Delivery identifiers and analytics status records are retained for up to 30 days to prevent duplicate counts and troubleshoot delivery. No caller details are included in these analytics events.
Changes
We may update these details when our service or information practices change. The date above identifies the latest update.